Privacy Policy

Last Updated: September 22, 2026

Introduction

Polar Tundra respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you submit inquiry forms
• Email address for communication purposes
• Expedition preferences and experience level details
• Health and fitness information relevant to expedition safety
• Payment information processed through secure third-party providers

We also collect certain information automatically when you visit our website:

• Browser type and version
• Device information and operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referring website and search terms used

How We Use Your Information

We use the collected information for the following purposes:

• Processing and responding to your expedition inquiries
• Communicating about bookings, schedules, and preparation requirements
• Ensuring participant safety during expeditions
• Improving our services and website functionality
• Sending periodic updates about new expeditions (with your consent)
• Complying with legal obligations and maintaining business records

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business (payment processors, email services)
• With emergency contacts you designate for safety purposes during expeditions
• When required by law or to respond to legal processes
• To protect the rights, property, or safety of our organization, participants, or others

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Expedition-related health and safety information is maintained for seven years in accordance with liability and insurance requirements.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation on how we process your data

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site traffic. For detailed information about our cookie practices, please review our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Polar Tundra
487 Wilderness Trail Road
Whitehorse, Yukon Territory Y1A 3T4
Canada
Email: [email protected]